Shipping policy
1. Digital-Only Delivery
Simple eSIM provides digital products (eSIMs) exclusively and do not ship any physical goods. All deliveries are fulfilled electronically.
2. Delivery Timeframe
Once your order has been successfully completed and your payment has been confirmed, your eSIM QR code, installation details, and activation instructions will typically be sent to the email address provided at checkout within approximately 10 minutes.
3. Delayed or Missing Emails
In some cases, delivery may be delayed due to payment verification, system processing times, or issues with third-party email service providers.
If you do not receive your eSIM information within a reasonable timeframe:
- Please check your Spam, Junk, or Promotions folders.
- If you still cannot locate the email, please contact our customer support team at support@simpleesim.com for assistance.
Please ensure that the email address provided at checkout is accurate and accessible. Delivery may be affected by incorrect or inaccessible email addresses, third-party email provider issues, or email filtering systems outside our reasonable control.